PowerCentsDC implements demand response CRM software solution

PowerCentsDC has gone live with Mincom's real-time, event-driven billing and demand response CRM software solution.

The smart billing solution supports the advanced 'smart' meter project managed by Smart Meter Pilot Program (SMPPI), a non-profit corporation in Washington D.C. It delivers demand response, time of use, critical peak and critical peak rebate pricing and daily billing information to residential customers in metropolitan D.C. using smart meters and smart thermostats provided by PowerCentDC under the programme.

"The solution plays a key role in the project by enabling us to calculate monthly bills for our PowerCentsDC customers successfully and reliably using three different dynamic pricing options," said Rick Morgan, chairman, SMPPI.

The solution will also manage the participant recruitment and enrollment process for the demand response programme.

The project was delivered through a strategic alliance between selected vendors, industry groups and the Potomac Electric Power Company (Pepco).

Morgan added that the solution has also helped in avoiding major CIS customisation expenses. "Keeping costs low is critical to the success of PowerCentsDC project. Mincom's smart billing system allows us to deliver the programme's complex, real-time rating and pricing without disrupting the local utility's enterprise CIS."